This academic refund and cancellation policy outlines how students can cancel their enrollment or seek a refund for course fees, tuition, or other educational services purchased through our Platform. Governed by the applicable University Act and institutional statutory guidelines, the policy is as follows:
- Admission Cancellations: Cancellation of admission or course enrollment will only be considered if the formal request is made within 7 days of fee payment or strictly before the commencement of the academic session, in accordance with university withdrawal guidelines. Once the academic registry process is completed or university registration numbers are generated, cancellation requests may not yield a full refund.
- Non-Refundable Fees: Altitude Technology Society does not accept cancellation or refund requests for one-time admission processing fees, registration charges, examination fees, or late payment fines.
- ICICI Bank Payment Gateway & Failed Transactions: All online fee collections are securely processed via the ICICI Bank Payment Gateway. In the event of a technical discrepancy—such as an amount being debited from the student's bank account or credit card but not successfully credited to the institution's portal—the student must report it to our administrative desk within 7 days. The institution will coordinate with ICICI Bank to verify the transaction status and ensure the amount is either credited to the student's academic ledger or reversed to the source account.
- Discrepancies in Course Allotment: If you find that the course enrollment, syllabus access, or academic materials provided on the Platform do not match your approved admission criteria, you must bring it to the notice of our administrative support within 7 days of receipt of access. The institutional committee will review the grievance and take appropriate corrective action.
- Refund Processing Timeline: In the event that an admission withdrawal or fee refund is officially approved by Altitude Technology Society, the approved amount will be routed back exclusively through the ICICI Bank Payment Gateway to the original payment method used during the transaction. Please allow 7 to 15 working days for the bank to process and reflect the refund in your account.
- Contact for Grievances: For all payment, refund, and cancellation inquiries, please contact the accounts department at gaurav.jhansi@gmail.com or call 9511113320.
